Policy Statement

Office Furniture UK aims to provide quality products and excellent customer service. Where a return is requested, we will consider each request fairly and in accordance with the terms set out in this policy.

Returns

• Goods will only be accepted for return with the prior agreement of Office Furniture UK.
• Customers should contact us before returning any goods so that return instructions and the correct return delivery address can be provided.
• Unless the return relates to faulty, damaged or incorrectly supplied goods, items must be returned:
  • • • In their original packaging where reasonably possible.
      • Unused and unassembled.
      • In a clean, resaleable condition.
• Office Furniture UK reserves the right to refuse returns that have not been authorised in advance.

Return Costs & Responsibility

Unless otherwise agreed in writing, or where goods are faulty or supplied in error:

• The customer is responsible for arranging and paying the cost of returning the goods.
• Goods remain the customer's responsibility until they have been safely received by Office Furniture UK.
• Customers should retain proof of return delivery until the return has been processed.

Damaged, Faulty or Incorrect Goods

If goods are received damaged, faulty or incorrect:

• Customers should notify Office Furniture UK as soon as reasonably possible after delivery.
• We may request photographs or further information to assist with our investigation.
• Where appropriate, we will work with the customer to provide a suitable remedy, which may include repair, replacement, credit or refund.

Charges & Refunds

Office Furniture UK reserves the right to:

• Decline returns that do not comply with this policy.
• Apply reasonable charges where goods are returned incomplete, damaged, used beyond reasonable inspection or are no longer suitable for resale.
• Charge for orders placed in error or goods no longer required, where a return has been agreed.

Any approved refund will normally be processed within 14 days of the returned goods being received and inspected.

Where appropriate, a credit note may be issued instead of a refund.

Used Furniture

As specialists in quality used office furniture, many of our products have been previously owned and may show signs of normal wear consistent with their age and intended use.

Used furniture is sold in the condition described at the time of sale, and any significant cosmetic defects or damage known to us will be identified wherever reasonably practicable before purchase.

Responsibility

The Directors of New & Used Office Furniture Ltd are responsible for ensuring this policy is applied consistently and fairly.

Monitoring & Review

This policy will be reviewed annually or sooner if there are significant changes to legislation or business practices.

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Approved by: Management

Company: New & Used Office Furniture Ltd t/a Office Furniture UK

Review Frequency: Annually