Policy Statement

Office Furniture UK aims to provide quality products and excellent customer service. Where a return is required, we will consider each request fairly and in accordance with this policy and any applicable statutory rights.

Nothing in this policy affects your statutory rights.

Consumer Online Orders

If you are purchasing as a consumer through our website, you normally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, please contact Office Furniture UK within this 14-day period and clearly tell us that you wish to cancel your order.

Once you have notified us, the goods must normally be returned to us within a further 14 days.

Goods should be returned in their original packaging where reasonably possible and should not have been used beyond what is reasonably necessary to inspect them.

Where the value of returned goods has been reduced as a result of handling beyond what would reasonably be permitted when examining the goods in a shop, we may make an appropriate deduction from the refund where permitted by law.

Some products may be excluded from the statutory right to cancel, for example certain goods made to your specification or clearly personalised.

Business / B2B Orders

Orders placed wholly or mainly for business purposes are not covered by the consumer cancellation rights described above.

Returns of correctly supplied business orders are therefore subject to the prior agreement of Office Furniture UK.

Where a business return is agreed:

• Goods must be returned in a clean, complete and resaleable condition.
• Goods should be returned in their original packaging where reasonably possible.
• Office Furniture UK reserves the right to refuse unauthorised returns.
• Reasonable restocking, collection or other charges may apply where agreed as part of the return.

Return Costs & Responsibility

For eligible consumer change-of-mind returns, the customer is responsible for the direct cost of returning the goods, unless Office Furniture UK has agreed otherwise or the goods are faulty, damaged or incorrectly supplied.

As office furniture can be large, heavy and unsuitable for normal postal return, please contact us before arranging a return so that the appropriate return or collection arrangements can be discussed.

Customers remain responsible for ensuring returned goods are suitably protected during return transit where they arrange the return themselves.

Damaged, Faulty or Incorrect Goods

If goods are received damaged, faulty or incorrect, please contact Office Furniture UK as soon as reasonably possible after delivery.

We may request photographs or further information to help us investigate the issue.

Where appropriate, we will work with the customer to provide a suitable remedy, which may include repair, replacement, collection, price reduction or refund, in accordance with the customer's statutory rights.

Charges & Refunds

Office Furniture UK reserves the right to:

• Decline returns that do not comply with this policy where permitted by law.
• Apply reasonable deductions where returned goods have been damaged or handled beyond what is reasonably necessary to inspect them, where permitted by law.
• Apply reasonable charges to agreed business/B2B returns where goods were correctly supplied but are no longer required.

For eligible consumer cancellations, any refund will include the standard delivery charge originally paid where required by law. If the customer selected a more expensive delivery service, we are not required to refund the additional amount above our standard delivery charge.

Approved refunds will normally be processed within 14 days of the returned goods being received, or within 14 days of receiving satisfactory evidence that the goods have been returned where applicable.

Where appropriate for business customers, a credit note may be issued instead of a refund.

Used Furniture

Used furniture is sold in the condition described at the time of sale and may show signs of normal previous use.

This does not affect a consumer's statutory rights where applicable.

Any specific significant defects or damage known to Office Furniture UK will be described or shown before purchase where reasonably practicable.

Responsibility

The Directors of New & Used Office Furniture Ltd are responsible for ensuring this policy is applied consistently and fairly.

Monitoring & Review

This policy will be reviewed annually or sooner if there are significant changes to legislation, business practices or Google Merchant Center requirements.

Approved by: Management
Company: New & Used Office Furniture Ltd t/a Office Furniture UK
Review Frequency: Annually