Definitions

For the purposes of these Terms & Conditions:

• The Seller means New & Used Office Furniture Ltd trading as Office Furniture UK.
• The Buyer means any individual, company or organisation purchasing goods and/or services from the Seller.
• Goods means any products supplied by the Seller.
• Services means any delivery, installation, office clearance or related services provided by the Seller.
• The Contract means any written, verbal or electronic agreement between the Seller and the Buyer for the supply of goods and/or services.

Orders

By placing an order, the Buyer confirms acceptance of these Terms & Conditions.

Product information contained within our website, catalogue and other marketing materials is provided as a guide only and does not constitute a contractual offer.

A binding contract is formed only when the Seller accepts the Buyer's order.

Used furniture is supplied in the condition described at the time of sale. Product condition may vary between average, good and excellent, with pricing reflecting the condition of each item.

Prices

• Prices are those applicable on the date of dispatch unless otherwise agreed.
• In the event of an obvious pricing error, the Buyer will be notified and given the option to proceed at the correct price or cancel the order.
• All prices are exclusive of VAT unless otherwise stated.
• Packaging supplied by the Seller is non-returnable.

Delivery & Installation

• Delivery charges are calculated individually based on distance, vehicle requirements, labour and delivery complexity.
• Customers are welcome to collect goods from our showroom or warehouse by prior arrangement.
• Installation services are available at an additional cost unless otherwise agreed.
• Delivery dates are estimates and, whilst every effort will be made to meet them, cannot be guaranteed.

Payment Terms

• Our preferred method of payment is BACS transfer. Card payments are also accepted.
• Payment is due at the time of ordering unless alternative credit terms have been agreed in writing.
• Deposits or stage payments may be required for bespoke, large or special orders. Unless otherwise agreed, deposits are non-refundable once goods have been ordered or work has commenced.

Retention of Title

Ownership of the goods shall remain with the Seller until payment has been received in full.

Risk in the goods passes to the Buyer upon delivery or collection.

Until ownership transfers, the Buyer is responsible for keeping the goods adequately insured and in good condition.

Warranty

New products are covered by the applicable manufacturer's warranty, where provided.

Where appropriate, the Seller may repair, replace or refund defective goods within twelve months of delivery, subject to the manufacturer's warranty conditions and excluding fair wear and tear, misuse, accidental damage or unauthorised modification.

Used furniture is supplied in the condition described at the time of sale. If a genuine fault not identified at the time of purchase becomes apparent within two months of delivery, the Seller will work with the Buyer to reach a fair and reasonable resolution.

Limitation of Liability

Nothing within these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

Subject to the above, the Seller shall not be liable for any indirect, consequential or financial loss arising from the supply or use of the goods or services.

Claims

• Claims for non-delivery must be made within 7 days of the invoice date.
• Claims for shortages, damage or incorrect goods must be reported within 3 days of receipt to allow prompt investigation.

Returns

Returns are accepted only with the Seller's prior authorisation.

Returned goods must:

• Be unused and, where applicable, unassembled.
• Be returned in their original packaging where reasonably possible.
• Be in a condition suitable for resale.

The Buyer is responsible for return transport costs and any risk of loss or damage until the goods have been received by the Seller.

Approved refunds will normally be processed within 14 days of receiving and inspecting the returned goods.

Cancellation & Variations

Requests to cancel or amend an order should be made as soon as possible.

Where costs have already been incurred, including goods ordered specifically for the Buyer, bespoke products or scheduled installation work, the Seller reserves the right to apply reasonable cancellation charges.

Special Offers

Promotional offers:

• Are subject to availability.
• May exclude delivery and installation charges.
• Cannot normally be used in conjunction with any other offer.
• May be amended or withdrawn without prior notice.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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Approved by: Management

Company: New & Used Office Furniture Ltd t/a Office Furniture UK

Review Frequency: Annually