Terms & Conditions

Definitions

  • The Seller: New & Used Office Furniture Ltd t/a Office Furniture UK
  • The Buyer: Any company or organisation to which the Seller supplies goods and/or services
  • Goods: Any items subject to a contract between the Seller and the Buyer
  • The Contract: Any written or verbal agreement for the Seller to provide goods and/or services

Orders

By placing an order, the Buyer agrees to these terms and conditions.

  • The Seller’s catalogue and website are offers to treat and serve as a guide only.
  • Any contract consists of the Buyer’s order and the Seller’s acceptance.
  • Used goods are sold in average, good, or excellent condition as described online, with condition reflected in the price.

Prices

  • Prices invoiced are those in effect at the date of dispatch.
  • If a pricing error occurs, the Buyer will be informed and given the option to proceed at the correct price or cancel.
  • All prices are subject to VAT.
  • Packing is non-returnable.

Delivery

  • Delivery costs are calculated ad hoc based on time, distance, and effort.
  • Collection from our store is welcome.
  • Installation is charged separately.
  • All prices are plus VAT.

Payment Terms

  • Preferred payment method: BACS (card payment also available).
  • Payment is due on the date of order, unless otherwise agreed in writing.
  • Deposits or part payments may be required for large or special orders (non-returnable)

Ownership

  • Goods remain the property of the Seller until full payment is received.
  • Risk passes to the Buyer on delivery.
  • Buyer must insure goods until payment is complete.

Guarantee

  • Guarantee terms follow the manufacturer’s conditions.
  • Seller may repair, replace, or refund defective goods within 1 year of delivery (excluding misuse, wear and tear, or modification).
  • Used furniture is sold as seen; if issues arise within 2 months, the Seller will seek a fair resolution.

Consequential Loss

  • The Seller is not liable for consequential loss or damage, except in cases of death or personal injury caused by negligence.

Claims

  • Non-delivery claims: within 7 days of invoice date.
  • Shortages or damage: within 3 days of receipt.

Returned Goods

  • Returns accepted only with Seller’s permission.
  • Goods must be unused, unassembled, in original packaging, and resaleable.
  • Buyer bears return costs and risk until goods are received.
  • Refunds processed within 14 days.
  • Used goods are sold as seen.

Cancellation & Variation

  • Seller reserves the right to refuse or apply charges for cancellations or variations based on costs incurred.

Special Offers

  • Offers may exclude carriage and cannot be combined with other promotions.
  • Subject to availability and may be withdrawn without notice.